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Thank you for shopping with Greco Pro Audio – Trade Name (Legal Name – General Radio & Electric Co.)! We aim to provide the best service and want you to be fully satisfied. We’re working hard to get your order to you quickly. Please note that holidays might affect delivery times.
We send out orders for our products within 4-10 business days. But remember, we don’t ship on weekends or holidays. If we’re really busy, it might take a bit longer to get your order to you. So, please give it some extra time for delivery. If there’s a big delay, we’ll send you an email to let you know.
Customers are accountable for ensuring the accuracy of their provided shipping address. While we endeavor to expedite processing and shipping, there exists a limited timeframe within which to rectify any inaccuracies in the shipping address. Should you suspect that you have furnished an incorrect shipping address, we encourage you to promptly reach out to us for assistance. Your cooperation in this matter is greatly appreciated.
Orders returned to us as undeliverable due to inaccuracies in the provided shipping information may incur a restocking fee, the amount of which will be determined by our discretion. We reserve the right to assess this fee to cover the costs associated with processing, handling, and restocking the returned items. Your understanding in this regard is appreciated.
We cannot assume liability for packages that are lost or stolen after delivery. In the event that your tracking information indicates delivery to your specified address, yet you have not received the package, we advise you to promptly inform the local authorities. This step is crucial for initiating appropriate investigation and resolution procedures.
We provide you with the opportunity to request a return of your item(s) within a timeframe of 2 days from the date of receipt. Please note that for a successful return, the item(s) must be in their original, unopened, and unused condition. This policy ensures that we can efficiently process your return and maintain the quality of our products for all customers.
By accessing our website and proceeding with the placement of an order, you acknowledge and agree to abide by the terms outlined in this Shipping Policy. Should you have any concerns or queries regarding our shipping practices, please do not hesitate to reach out to us for clarification.
If you have any questions or comments, please feel free to reach out to us using the following contact information:
info@grecoproaudio.com
If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns outlined below. This policy is designed to ensure your satisfaction and address any concerns you may have regarding your purchase.
Certain words in this policy are capitalized and have specific meanings, regardless of whether they appear singular or plural.
Definitions:
Goods: Items available for sale on our platform.
Orders: Your requests to purchase Goods from us.
Service: Refers to our online platform, accessible via the Website.
Website: Our online presence, is accessible at grecoproaudio.com.
You: Refers to individuals accessing or using our Service, or the entity they represent.
These definitions are provided to ensure clarity and consistency throughout this Return and Refund Policy.
To qualify for a return of Goods, please ensure the following conditions are met:
The purchase of the Goods occurred within the last 15 days.
The Goods are in their original packaging.
The following Goods are not eligible for return:
Items customized or personalized to your specifications.
Goods are unsuitable for return due to their nature, rapid deterioration, or expiration date.
Items unfit for return due to health or hygiene reasons if unsealed after delivery.
Goods that have been inseparably mixed with other items after delivery.
We reserve the right to decline returns if the merchandise does not meet the above criteria, at our discretion.
Refunds apply only to regular-priced Goods. Sale items are non-refundable unless prohibited by applicable law.
We advise using an insured and trackable mail service for return shipments to safeguard against loss or damage. Refunds cannot be issued until the Goods are received, or proof of return delivery is provided. We cannot be held liable for any Goods damaged or lost during the return process.
If you have any questions about our Returns and Refunds Policy, please get in touch with us info@grecoproaudio.com
77 years of delivering projects with success
and excellence.
011-47090169
011-41450169
info@grecoproaudio.com
Copyright 2024 © All Right Reserved